What are we best at? Electronics & 3D printing
Fast delivery 30-day returns
Own warehouse & service Thousands of products
15+ years of expertise 1.7M+ orders
What are we best at? Electronics & 3D printing
Fast delivery 30-day returns
Own warehouse & service Thousands of products
15+ years of expertise 1.7M+ orders

RMA and Return Policy

Want to return a product or make a complaint?

Complete the return and complaint form
30 days
to return without giving a reason
14 days
to process a complaint
2 years
of statutory warranty liability

Rules for lodging a complaint about goods

In accordance with applicable regulations, we are liable for both physical and legal defects as defined by the Civil Code.

Upon discovering a defect, the Buyer has the right to:

submit a statement requesting a price reduction,
submit a statement withdrawing from the contract, except where the defect is insignificant,
demand replacement of the item with one free from defects,
demand that the defect be repaired.

Please note that Botland's Complaints Department processes claims within 14 calendar days of receipt. Botland is liable under statutory warranty if a physical defect is found within two years of the item being handed over.

Information on exercising the right of withdrawal

In line with current legislation, a Consumer has the right to withdraw from the sales contract within 30 days without giving a reason. This period expires 30 days after the Consumer, or a third party other than the carrier and indicated by the Consumer, takes possession of the goods.

Please note that, in accordance with applicable regulations and §4 of the Terms and Conditions, returns are available only to Consumers (a purchase not directly related to a business or professional activity). Returns are not available to Customers (a purchase directly related to a business or professional activity).

Complaint / return process

To submit a complaint, please follow these instructions:

1Read the complaint / return rules.
2Complete the form below.
3Read the reply you receive.
4After you receive an email with the status “Awaiting shipment”, secure and pack the defective product.
5Send the parcel to the address below together with the printed form and proof of purchase.
Complaint form

To start the complaint / return procedure, complete the form.

Shipping address

BOTLAND - SERVICE
Gola 25A
63-640 Bralin

Complaint rules

For the complaint process to run smoothly, please read the rules below:

  1. Before sending the equipment back, please make sure the product is actually defective.
  2. For the complaint to proceed smoothly, please complete the complaint form and include it with the parcel.
  3. Please include proof of purchase with the complained products (for example a receipt, an invoice, or a transfer confirmation).
  4. Pack the goods carefully so they travel safely and are not damaged further.
  5. Botland does not accept complaint parcels sent cash on delivery, or parcels sent to parcel lockers, for example Paczkomat machines.
  6. Shipping costs are refunded once the complaint is accepted. The amount matches the cheapest delivery method we offer.
  7. Once the complaint is accepted, the refund is made within 14 days. We refund using the same payment methods and in the same currency as the original transaction, unless the Buyer has agreed to or proposed another solution.
  8. Please return the equipment complete, together with its accessories. Incomplete products are sent back unprocessed at the sender's expense.
  9. A repair carried out by unauthorised persons, that is a repair not performed by Botland, deprives the Buyer of the right to complain further.
  10. The Buyer is informed of the outcome by email.
  11. Details of current shipping costs are on www.botland.store, in the Delivery section.
  12. Sending the equipment back means you have read the rules above.

Rules for returning goods

  1. To exercise the right of withdrawal, the Consumer must inform the Seller of the decision by a clear statement.
  2. For the return to proceed smoothly, please complete the form. The Consumer may also use a statement other than the form provided.
  3. If you withdraw from the contract, we refund all payments received, including the cost of delivering the goods to the Consumer (except extra costs arising from a delivery method chosen by the Consumer other than the cheapest one we offer). The Consumer bears the cost of the return shipment. The refund is made within 14 days of the day we were informed of the withdrawal. We refund using the same payment methods and in the same currency as the original transaction, unless the Consumer has agreed to or proposed another solution.
  4. We may withhold the refund until we receive the goods or proof that they have been sent back, whichever happens first.
  5. Please send the goods back or hand them over to us without delay, and in any event no later than 14 days from the day we were informed of the withdrawal. Please also pack the goods carefully before shipping.
  6. The Consumer is liable only for any reduction in the product's value resulting from use beyond what was necessary to establish its nature and how it works.
  7. Botland does not accept return parcels sent cash on delivery, or parcels sent to parcel lockers, for example Paczkomat machines.