FAQ

We are an online-only store and do not have a physical location for pickups or in-person shopping. All orders are shipped directly to you.

Unfortunately, we are unable to modify orders once they have been placed and paid for. This is due to logistical and accounting constraints.

A simple step-by-step guide to placing an order can be found here

Yes, we can issue an invoice that includes both the buyer's and recipient's details. To receive such an invoice, please ensure that all required information is entered correctly at the time of placing your order.

Yes, if you select 'bank wire' as your payment method, a pro forma invoice will be automatically sent to your email.

No, registration is not required. You can place an order as a guest without creating a login and password. However, as a guest, you won’t be able to check your order history, and you’ll need to enter your delivery details again for future purchases.

The processing time depends on the availability of the products. For detailed information regarding your order, please contact us at [email protected]

After placing an order, you will receive a confirmation email, and we will begin preparing your package. Once the payment is processed, you will receive another email along with your sales documents (receipt/invoice). After that, your order is packed and sent for dispatch.

If you receive a different product than the one you ordered, please contact us by email as soon as possible. To help us resolve the issue quickly, attach a photo of the received product and the entire package. This will allow us to identify the error and offer a suitable solution. Claims regarding missing or incorrect items must be reported within 5 days of delivery. Additionally, a protocol signed with the courier may be required. Remember, you have the right to check the contents of your package upon delivery.

Product availability is displayed on each product’s page. If an item is currently out of stock but has been ordered from our supplier, an estimated restock date will be shown on the website. If you would like information about bulk restocking, please email us at [email protected]

If you haven’t received any emails from us, there may be a typo or missing character in the email address you provided during checkout. This can prevent our messages from being delivered. Please contact our support team so we can verify your details and resend the necessary information.

This message is automatically sent if your order includes a product marked as "waiting for delivery." It may also occur if you attempt to order more items than we currently have in stock. In this case, your order will be processed when all its items are in stock. If you'd like to adjust your order, please contact our support team.

We issue VAT invoices for all orders. Your invoice will be sent to the email address provided during checkout. Please ensure your details are correct before placing the order, as they cannot be changed afterward.

No, we do not accept orders by phone. Ordering online ensures:
Accuracy – Customers enter their own shipping details, reducing the risk of errors that could result in extra costs.
Product Selection – Customers can carefully choose the correct items.
Order Tracking – The system automatically sends email updates on the order status.
If you need assistance with placing an order, our support team is happy to help

Registered customers can track their order status in their order history. If you placed an order without registering, you can contact our customer service for updates. Additionally, you will receive automated email notifications at key stages, including order confirmation, payment processing, and shipping.

Delivery costs are calculated automatically at checkout based on the selected country and the weight of the package. You can also find detailed shipping information on our page: /content/1-delivery

Yes, shipments sent via GLS courier are insured up to 1200€