Orders
We are not stationary store, therefore it is impossible to pick-up the order at our headquartes. We encourage to place orders online. The packages are always being delivered directly to the given address.
Unfortunately not. For logistical and accounting reasons, it is not possible to make changes to an already submitted and paid-for order or a cash on delivery order.
A simple step-by-step guide to placing an order can be found here
Yes, we can issue an invoice containing data of the buyer and recipient. You just have to enter right data during placing an order on our website. The condition for receiving such an invoice is to provide full and correct information for both parties.
Yes, you should choose right payment method - online transfer. Then, you will automatically receive a pro forma invoice to your e-mail box.
No, it is not necessary to have a login and password. You can make purchases without registering as a guest. However, in this option it is not possible to check your order history. For subsequent orders you have to fill in the delivery data again.
Order processing time is dependent on the delivery method. The detail information is here: https://botland.store/content/1-delivery
After placing an order you receive a confirmation e-mail and we start preparing the package. When we book a payment for the purchased goods, you receive a message and we prepare documents (receipt/invoice). The packed order together with the documents is sent for dispatch.
If a different product than the one you ordered is in your package, you should contact us by email as soon as possible. It is very important for us to take a picture of the received product and the whole package. This will make it easier for us to identify the error and propose a mutually beneficial solution. Complaints about the lack of/other products in the package are dealt with within 5 days from the date of delivery of the package. A protocol written with the person delivering the parcel will also be necessary. Remember that you always have the right to check the contents of the package at the time of its receipt.
You can find the information about the product's availability and about available amount, on the product's website. If the product is out of stock at the given time but we ordered it at the supplier, the information about the pllaned delivery to our warehouse is displayed on the website. If you would like to know the planned delivery date of the wholesale amount to our warehouse, please send us an e-mail to: [email protected]
It is possible that an error (e.g. a letter, a number or a sign is missing) has crept into your e-mail address during the process of completing the order, which makes it impossible for the mail servers to deliver the message. In this case, please contact the shop staff
Such a message is sent by the system automatically if there is a product marked "waiting for delivery" in your shopping cart. It may also happen that you add 5 pieces of one product to your cart and we have only 4 pieces in our warehouse. We will contact you to clarify the situation
We issue VAT invoices for all orders. You will receive the document to the e-mail address given in your order. Remember to provide correct data, because after approving and placing an order it will not be possible to change it.
It is not possible to place an order over the phone. The main reasons are:
by entering the shipping data (address or phone number) we personally avoid mistakes that may involve additional costs for the customer,
it allows us to avoid mistakes concerning selected products,
it makes it impossible to inform about the next stages of the order via e-mail
If you have a problem with placing an order, please contact the shop staff
by entering the shipping data (address or phone number) we personally avoid mistakes that may involve additional costs for the customer,
it allows us to avoid mistakes concerning selected products,
it makes it impossible to inform about the next stages of the order via e-mail
If you have a problem with placing an order, please contact the shop staff
Delivery
The order status is shown in the order history for registered customers. Buyers without registration can check the status of the package at this address (giving the order number or e-mail address). In addition, customers receive automatically generated e-mails with information about the statuses: confirmation of order acceptance, posting of payment, sending the order.
Yes, the foreign shipping costs will appear automatically after entering your address data and selecting the country. In case of orders addressed outside Poland and exceeding the amount of 500 PLN there is no free delivery. In this case, shipping costs are calculated individually and sent to the customer after preparation of the package.
Delivery costs depend on the method of payment and type of delivery. The rules of charging fees are shown in the table on the page: https://botland.store/content/1-delivery
Yes, GLS courier is insured up to €1200